FAQ

Yes, we support training and demonstrations in several ways:

• On-site or regional demos through our dealer network or sales team
• Virtual product walk-throughs and training sessions
• Training materials, videos, and guides available online

In some cases, demo or trial units may be available for evaluation. Contact us with your location, organization type, and products of interest, and we’ll explore options with you.

Our products are backed by a warranty that covers defects in materials and workmanship that begins the day we ship your product. The exact coverage details and duration vary by product line and region. You can find specific warranty information on each product page on the product cut sheets, or by contacting us with your model and serial number. We’ll make it easy!

You can locate a dealer by clicking on Find a Dealer on the
bottom of this page, Dial through your region and find the best fit for your
needs. You can connect directly with one of our dealers.

Fire rescue saws are purpose-built for the fireground. Key differences include:

• Engine and filtration designed for high-demand, high-debris environments
• Specialty cobalt guide bars and chains or blades optimized for roofing materials, composites, metals, and other building components.
• Large, glove-friendly controls and ergonomics designed for use with full PPE
• Features that support fast starts, reliable operation, and safe handling in extreme conditions
  

These details help firefighters cut quickly and safely during ventilation or forcible entry operations.

An MVU is typically used when you need very large airflow for big or complex volumes—such as high-rise buildings, tunnels, large warehouses, transit facilities, or industrial incidents.

Departments and agencies consider MVUs when:

• A standard PPV fan will not move enough air for the size of the structure in a timely manner
• When you have the need to ventilate long distances or multiple openings
• You need a shared, regional-scale resource for major incidents

Many Tempest products are tested against relevant industry standards where applicable (for example, firefighting equipment, electrical safety, or performance standards).

Ventilation:
AMCA provides testing of the aerodynamic performance of Positive Pressure Ventilators (PPVs), particularly those used in firefighting, including the crucial entrained air (or induced air) that significantly boosts airflow through a doorway. Most of our firefighting fans are AMCA 240 Tested where indicated.

Ventilation manufactured by our partner Leader Group are tested according to standards set by the University of Le Havre in France.

Fluorine-Free foams:
Tested according to their usage. USDA Forest Service, Greenscreen, MIL-PRF-32725, UL listed, NFPA 18, EN 1568 1-2-3, VERITAS, CEREN and each are biodegradable.

Compliance and certifications vary by product or model. For detailed information, please refer to the product spec sheet.

PPV (Positive Pressure Ventilation) fans create a controlled cone of air that pressurizes a structure and pushes smoke, heat, and toxic gases out through an exhaust opening. Firefighters position the fan outside an entry point and coordinate exhaust openings to improve visibility, reduce heat, and create a safer environment for interior crews and victims.

The ECOCAF system offer improved fire knockdown speed, reduced water usage, enhanced safety for firefighters, better coverage on Class A and Class B fires, and longer-lasting foam blankets that prevent re-ignition.

• Rapid knockdown of Class A fires (crop residue, hay, grain dust, wood barrels, fields) and Class B fires (fuel, alcohol, oils, chemicals).
• Foam blankets and cools hot surfaces, starving the fire of oxygen and reducing re-ignition risk — even in spontaneous-combustion scenarios.
• Environmentally friendly runoffs are safe for fields, vineyards, and waterways.
• Available as portable kits or fixed systems for tractors, combines, grain facilities, wineries, and farm shops.

While we don't think it is likely that you'd want to return products, our policy is that EXCEPT with Tempest’s written consent and subject to the conditions herein, a Customer cannot return Goods, and Tempest is not obligated to accept returned Goods. All returned Goods may be subject to a 20% restocking fee.

Requests to return goods must be made within thirty (30) calendar days of the date of shipment and must include Tempest’s order and invoice numbers, and the date received. The Customer is responsible for delivery and return freight, and any necessary reconditioning and/or repackaging charges. Returned goods must be shipped within five (5) business days of the return authorization date.

We ship most products by FEDEX Ground or FEDEX Freight depending on the weight or quantity of items you purchase. Your items should arrive within just a few days. We build most items to stock and do our best to ship within 24 hours if in stock. Some products like our apparatus or BIOEX foam of course, take more time but we keep you informed as to when the items will ship.

Yes, we support training and demonstrations in several ways:

• On-site or regional demos through our dealer network or sales team
• Virtual product walk-throughs and training sessions
• Training materials, videos, and guides available online

In some cases, demo or trial units may be available for evaluation. Contact us with your location, organization type, and products of interest, and we’ll explore options with you.

The quick answer is Yes!

All Tempest products are available worldwide through our network of distributors and regional partners. Available models, voltages, plug types, and certifications may vary by country. If you’re outside North America, contact us or your local distributor for details on availability, shipping, and local support.